Privacy Policy

This page is used to inform visitors regarding "DHAMA APP"/ "dhama.co.in" policies with the collection, use, and disclosure of Personal Information if anyone decides to use our Service. Henceforth, in this document, the usage of I/we/us refers to "DHAMA APP"/ "dhama.co.in".

If you choose to use our Service, you agree to the collection and use of information in relation to this policy. The Personal Information we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible at dhama unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to Google email ID and location. The information that we request will be retained on your device and is not collected by us in any way. However, the app may use third-party services that could collect information used to identify you.

Log Data

Whenever you use our Service, in the case of an error in the app, we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.

This Service does not use cookies explicitly. However, third-party code and libraries used in the app may use cookies to collect information and improve their services. You have the option to accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse cookies, you may not be able to use some portions of this Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

These third parties have access to your Personal Information to perform tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us with your Personal Information and strive to use commercially acceptable means of protecting it. However, no method of transmission over the internet or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Please review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. If we discover that a child under 13 has provided us with personal information, we will delete it from our servers. If you are a parent or guardian and are aware that your child has provided us with personal information, please contact us so we can take necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. You are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.

This policy is effective as of 2023-12-01

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at sudheer.srivastava@gmail.com, or contact - +91 9555091122

Pricing Policy

We aim to provide the best possible quotes for room bookings, vehicle rentals, and prasadam services. Our pricing is carefully researched based on the quality of services offered and market conditions to ensure you receive the most competitive rates.

Pricing for each service will be displayed on our website/app before you make a booking. We strive to maintain transparency in all costs associated with your booking and ensure that there are no hidden charges. However, prices may vary depending on availability and seasonality, which will be clearly communicated at the time of booking.

Billing Policy

We accept various payment methods through Razorpay, including credit cards, debit cards, net banking, and mobile wallets. All payments are securely processed through Razorpay's payment gateway.

Upon successful completion of your payment, you will receive a confirmation email with your order details. Please keep this confirmation for your records.

If you encounter any issues with your billing or payment process, please contact our support team at sudheer.srivastava@gmail.com. We will work to resolve the issue as quickly as possible.

Return Policy

We are committed to providing quality services. However, if a service is not fulfilled as promised (e.g., accommodation not available or tour guide not provided), you may request a return.

To initiate a return, please contact us within 24 hours of the service not being fulfilled. We will review your request and determine if a refund is applicable.

If your return request is approved, we will process the refund to your original payment method through Razorpay. Please allow 5-10 business days for the refund to reflect in your account.

We collaborate with trusted travel agents to provide you with the best possible services and prices. In case of any issues, we will work closely with these agents to address your concerns and ensure a satisfactory resolution.

Razorpay Policy

All transactions made through our app using Razorpay are secured with industry-standard encryption. Razorpay complies with PCI-DSS (Payment Card Industry Data Security Standard) to ensure the security of your financial information.

Please note that Razorpay may charge transaction fees, which will be displayed at the time of checkout. These fees are determined by Razorpay and are subject to change.

In case of any disputes regarding payments made through Razorpay, please contact us directly. We will assist you in resolving the issue with Razorpay.

For more information on Razorpay's policies, please visit their official website.